The job of a telemarketing software for outbound calls is to simplify the overall call handling process in a call center operation. Whether it is the cleansing of data or qualifying the prospects, attracting new and potential consumers, to manage the fulfillment, all aspects of a call center operation are taken care of by the outbound call center software.
Some of the best features that a quality call center software has is mentioned below:
• The software is absolutely ideal for all kinds of lead generation from outbound calls.
• Functions like Customer Service, Inside sales, Collection (etc.) are all taken care of
• It is perfect for telemarketing and other marketing campaigns too.
The Telemarketing & Telecalling software can help you in running your call center operations smoothly in several ways:
• The best feature of the telecalling software is that it must enhance the overall productivity of the agents using the software for calling.
• There are multiple contact lists available that are actually imported from others. All the contact lists are either rejected or enriched by calling on them by the telecalling software.
• Calling is made easy: all that you need to do is click to make a call, record feedback, assign follow-up actions (etc.)
Get all the inside information about the contact
• The software automatically displays all relevant and important information about the contact numbers like their chat history, calls, tickets and other case history on the browser so that the telemarketing agent is able to approach the potential consumer with proper information and the right approach.
Tasks can be automated
• Since most tasks are automated and standardized through a series of standard or custom dispositions, the team of telemarketing agents is greatly supported in streamlining their flow of work, and thereby, achieving much higher efficiency.
Team performance is optimized
• The software is equipped with excellent features that makes the job of a telemarketer easier.
• Features like call recording, live call monitoring, real time metrics, historical reporting, performance assessments, data driven reports, etc. make it easy to assess the campaigns and the performance of the agents based on standardized template reports and insights.
Establishment time is quick
• It is preferred that the telemarketing software is cloud based and does not require installation and maintenance.
• Being easy to use and operate, it does not require much training and can be easily explained, learned and used to enhance performance.
• One can log in to the software from anywhere – whether from office, home or outside – and access as per the requirements.
Features that help your team of Telemarketers excel in their tasks with ease and convenience:
• Contact details and history
• Data import and synchronization
• Call control
• Call recording
• Call monitoring
• Historical reporting
• Real time reporting
• Monitoring your Field Force through the software itself
• Call disposition and notes
• Unlimited concurrent calls
• Web to lead
• Contact tags and custom fields
The product that delivers all the (above) benefits through its features will command most market share by virtue of it being best telemarketing software in India.