How to Deliver Exceptional Customer Service with Online Call Center Software

Introduction Online call center software has come a long way from being an archaic bag of tools, each of which performed a few basic tasks. The cutting edge cloud-based software of today is the “New Call Center” – mobile, efficient, and utterly indispensable. Here is why the seamlessly integrated cloud-based call center software solutions are […]






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Good CRM – The 5 C’s you should follow

Providing good CRM is serious business – it’s not everyone’s cup of tea. So, how exactly do you go about providing better customer service and relationship management? Well, we simply it foe you – with the 5C’s of good CRM. The 5C’s are: Character Collaboration Commitment Communication Consistency So lets look at each one of […]






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How to provide better service through telecalling – an eight step guide!

Today we present to you an eight step guide on providing better customer service through telecalling. Step 1:  A smile makes a world of difference. As already said by numerous telecalling experts, a warm and friendly voice can be instrumental in disarming even the most irritated customer. Putting a smile into one’s voice can provide […]






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How to get maximum conversion from telecallers at your contact center

contact center

Keeping your team of telecallers motivated can be difficult at times! It can be worth, as a sales manager to try some of the following suggestions at your contact center. While incentives, coaching and motivation can definitely impact change, we suggest you try out the following as well: 1. Budding up When telecallers are not […]






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Top 3 telemarketing tips that will increase sales conversions from telecalling

Cold calling or telemarketing is one of the toughest jobs – being a sales manager of a telecalling team, even tougher! Keeping a track of leads generated, follow ups and closures is really difficult! Though people using an effective telecalling software are better off than those still bumbling along with spreadsheets, is it never hurts […]






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How you can increase conversions from your cold calling software

cold calling software

How you can increase conversions from your cold calling software If you happen to bring up the subject of cold calling with a group of salesmen or telecallers, you are likely to have a conversation about the many challenges associated in this line of work. It is no secret that is indeed difficult to connect […]






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How Tentacle a telecalling software can help you grow your business – An infographic

Every business wants a breakthrough that will help it to grow. Tentacle, a telecalling software can help you to grow your business by reducing the sales cycles and increasing the number of follow ups on every client which can offer good amount of business. This telecalling software can help you handle your sales team from […]






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