Top 15 Tips for Using Self Service Customer Support Portals

In the recent years, the field of contact center software solutions has undergone myriad changes. Think about it, there used to be a time when only telephones used were used for communication. Today, that is unimaginable. At present, we have what is known as omnichannel customer support. Basically, that entails making the most of all […]






Continue reading


Top 15 Tips to Succeed with Sales through Cold Calling

Most people tend to look at call centers or contact centers as merely customer care systems. Yes, that is definitely the case since call centers directly deal with the customers of any company and are in charge for providing the necessary solutions. Modern and elaborate contact center software solutions help the agents in solving customer […]






Continue reading


Top 7 Tips to Better your Prospecting Game

Modern contact center software solutions have opened up new avenues for the companies. The interaction process today is unperturbed, stress-free and cost-effective. On their part, the callers require is great interpersonal skills, an advanced application, and great knowledge. As a result, the organization is able to add more number of purchasers to the database in […]






Continue reading