How To Implement Customer Engagement Features In Contact Centers

Over the years organizations have always been benefited by high-quality customer service. Needless to say, the combination of a good quality call center software and prompt call center service has not only helped the businesses to sustain but even flourish beyond expectations. Until, now the contact centers were playing a passive role in customer service, […]






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Top 15 Tips for Using Self Service Customer Support Portals

In the recent years, the field of contact center software solutions has undergone myriad changes. Think about it, there used to be a time when only telephones used were used for communication. Today, that is unimaginable. At present, we have what is known as omnichannel customer support. Basically, that entails making the most of all […]






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