The call center telemarketing software is definitely one of the most effective ways of communicating with the existing and new customers for a business. However, it is also to be understood that the clients can reject you most of the time. You might get rejected in nine calls out of the ten and be successful in only one communication.
How Telemarketing Can Help Your Business?
Although there are many such clients who prefer to be in the “do not disturb” list when it comes to telemarketing campaigns, there are also many consumers that love trying out new ideas and products. Telemarketing software is the best way to reach such interested consumers in the shortest period of time and most effectively.
Key Features of a Typical Telemarketing Software
Telemarketing software comes with some unique features that you would love to use for your business. Here are some of them mentioned for your knowledge:
• Collaboration At the Correct Time
Telemarketing agents can use instant messaging feature along with the built-in chat window to communicate with the supervisors and get instant inputs and feedback from them.
• Skill Based Routing
The skills based routing of the calls ensures the right and prompt resolution for the consumers. It also means efficient call resolution and satisfied customers.
• Effortless CRM Integration
Almost all the telemarketing software works well with different CRM systems and platforms and also support the API well.
• Routing the Queue Callback
A customer service representative can call back the consumers when the call back is requested with the help of the telemarketing software solution.
• Real Time Blending Action
This feature of the telemarketing software enables the adjustment of the traffic individually by calls so as to ensure that the customer satisfaction is always on the higher side. With this feature, any business house can prioritize their inbound service calls by their existing consumers.
• Dashboards and Reports
With this feature, you can add new reports and also edit and customize the older reports without bothering the IT team of the business. The dashboard is designed to be as simple as any non- tech person can handle.
• Real Time Monitoring
Now you can monitor the valuable metrics along with the KPIs from your seat. The administration interface is very simple and easy to use and there is also advanced reporting features too.
• Integrate with IVR
Reduce the overall business establishment cost while enhancing the customer service levels by integrating the telemarketing software with your IVR. A good telemarketing software will push all enquires, whether routine or inbound sales leads, into the telemarketing software and ensure follow-ups for.
• Easy Customization
A good telemarketing software should be easy to use, simple and automated to the correct level.
The best telemarketing software in India is the one that boasts of all the above mentioned features and more.