How To Implement Customer Engagement Features In Contact Centers

Over the years organizations have always been benefited by high-quality customer service. Needless to say, the combination of a good quality call center software and prompt call center service has not only helped the businesses to sustain but even flourish beyond expectations. Until, now the contact centers were playing a passive role in customer service, […]






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What Are The Responsibilities of a Quality Analyst In The BPO sector

A typical call center attends thousands of calls every single day. From the company’s perspective, each of these calls represent a business opportunity – either to bring in new business, keep existing accounts, expand domains or introduce something new in their customer base. The cornerstone of success with regards to attending these calls is maintaining […]






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