How Using Call Center Management Software Can Empower Customers Through Self-Service Support

Digitization has given rise to consumerism. Customer preferences to interact with businesses are constantly evolving. The ways for communication between business and customers have changed and developed from the traditional phones to emails, live chats on the website or those through mobile apps. With the emerging self-service tools trending now, companies are adopting call center […]






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How Can You Manage a Partly Remote Team (with some help from Dilbert)

Working remotely has become an emerging trend now, with the win-win situation it creates for both the parties. It gives employees an advantage to work at their preferred timings from their preferred location; on the other hand, it allows businesses to cut down on the infrastructural cost and other office expenses. Apart from these perks, […]






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How to Maintain Positive Attitude in Customer Service in Top 21 Ways

Only using modern and cutting edge infrastructure and systems such as the best call center software in your contact center is not enough to perfectly cater to your customers. What is more important on a humanitarian ground is to embrace a positive attitude towards your customers to serve them even better. Although this profession requires […]






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Excellent 21 Tips to Use Workforce Management for Top Performance at Insurance Contact Centers

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Even when companies use marketplace defining systems and tools such as the best call center software that is available in the market, more than three-fourths of insurance companies worldwide claim that officers rank “Workforce Management” as their top claim-related challenge. Surveys cite that there is a lack of availability of critical-skill workers, employee morale and […]






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Read these 20 Amazing Ways To Turn a Social Media Complaint Into A Success Story

Getting negative comments on social media, or anywhere for that matter, can make you feel like the customers you are working so hard to earn are attacking your small business, despite using the best available resources and systems including the best call center software available in the market, to provide them with quality products, services […]






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