How Call Centers Promote Customer Loyalty Through Emotional Responses

For any company performance, success, and customer loyalty are of utmost importance. And almost of all the organizations make these elements an integral part of their company goals. But more often they overlook the fact that customers are people with the emotions. And if you want to achieve long-term success, evaluation of day-to-day performance level […]






Continue reading


How Personalized Customer Services Influences The Growth of a Business

In the last decade or so there has been a major transition from traditional shopping in physical stores to online shopping. Of course, shopping online has its advantages but even then purchasing products from the regular stores also has its benefits. And one such benefit is personalized customer service. This is where the contact centers […]






Continue reading


How Companies Create Loyal Customers & Increased Their Revenues

Telemarketing in itself is an umbrella term, encompassing two very different, but both crucial aspects of the functionality of a call center. There are two aspects B2B and B2C – indicating whether the telemarketing occurs between two businesses, as in business to business (B2B), or between a business and an individual customer, as in business […]






Continue reading


How Customers Were Directed To Live Agent In A Call Center

Innovations, competitions, availability of advanced technology and easy accessibility to information and updates have made a massive change in today’s international market. With multiple brands vying for business growth and improved sales, there is no dearth of options for the millennial customers when it comes to choosing a particular product. With the first generation now […]






Continue reading