Top 5 Tips on How Gamification can help your Contact Center

Modern contact center software solutions have not only helped in making communication a hassle free process but have also reduced the workload of the callers. Ease of application and the smooth interface has enabled them to contact a large number of probable customers in a considerably less amount of time.  The technologically advanced outbound telemarketing […]

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Top 7 Tips on using Twitter for Customer Service

The contact center software solutions aim to make it easier for the organizations to reach out to their consumers and convince them to try the products of the company. However, many individuals believe that calling is the only option available to the agents in order to facilitate the interactions.  However, on the contrary, with the […]

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How to Improve sales using Email Marketing

A good quality contact center software solutions can, today, facilitate multichannel communication on a large scale in simple and cost effective ways. With the changing technology, the modes of interaction have also proliferated.  Hence, in order to stay on top of their selling and customer service game, it is vital that the companies utilize all […]

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How to Improve the Social Media Presence of a Business

With the growth in technology, contact center software solutions have also evolved. While earlier, they included inbuilt integration for text messages and call services, these days many applications also cater to the needs of the social networking platforms. These profiles have changed the way the businesses interact with their purchasers. As a result, the companies […]

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How to Generate Customer Referrals for your Business

The call center software solutions providers in India have modernized the way companies interact with its customers. While it has made conversations hassle-free and cost-effective, it has still not been able to reduce the reservations associated with “telemarketing calls” in the minds of the buyers. The majority of the times individuals do not entertain any […]

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