How Technology Translates Into Resourceful Customer Service

Call centers have been around for decades, serving various business purposes – be it providing inbound service, telemarketing or handling communications with the customers. In recent years, the internet has revolutionized all digital enterprises, call centers included. The manner in which customer problems are approached and solved today has changed drastically, and very quickly, to […]






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How To Use Inbound Call Centers And Online Communities Efficiently

Inbound call centers have traditionally served as excellent support mechanisms in dealing with incoming customer queries, responding to complaints, providing updates regarding a product or service, giving information about the status of a prior request, and so on. Inbound call centers are mostly engaged with answering any questions that a customer might have, and therefore […]






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How To Achieve Better Results In Technical Support In Top 6 Ways

A contact center is inevitably a cauldron of activity throughout the day with different agents assigned for critical jobs such as aggressive telemarketing, nurturing leads, generating leads in untapped markets, conducting surveys for better understanding, providing support for inbound calls, etc. One of the most important functions of a call center, out of all of […]






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How To Boost Your Productivity And Gain More Profits

Customer satisfaction can be a difficult thing to be map, in a world of various platforms of interaction, ever-increasing customer demands, rising industry standards and the worrying trend of call centers recording very high attrition rates. In this whirlwind of fluctuating metrics, the one true parameter of success still remains the sales figures you can […]






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