Read these 20 Amazing Ways To Turn a Social Media Complaint Into A Success Story

Getting negative comments on social media, or anywhere for that matter, can make you feel like the customers you are working so hard to earn are attacking your small business, despite using the best available resources and systems including the best call center software available in the market, to provide them with quality products, services […]

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What are the Major Challenges Companies Face When Outsourcing Call Center Services

According to some international surveys, most outsourcing processes are more than capable of playing amongst the most important roles for the great improvement of efficiency of business processes using the best available tools and systems in the market including modern cloud based software such as the best call center software available in the market. This […]

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How Can CRM Help Drive Great Customer Experience?

What can Customer Relationship Management (CRM) possibly mean? As the term suggests, CRM refers to managing customer relations. This can not only refer to having an account manager for clients to retain and improve relationships with them; but also refers to managing client interaction data and further analyzing it throughout the customers’ life cycle. Businesses […]

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