How SMEs Increase Productivity with Cloud Telephony in Top 9 Ways

SMEs stand for “small and medium-sized enterprises”. Since the number of SMEs outnumbers the large companies, they are considered responsible in driving innovation and competition in many sectors and the customer service sector is no different. One such technology that many SMEs around the world are adapting nowadays which helps increase their productivity to a […]






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How to Handle Calls With Empathy In Your Contact Center

Customer service is purely about delivering extraordinary customer experience. And it includes both, the technical aspect as well as the “intangible” element of the method of interacting with the customer. Although the technical side can be perfectly handled with the help of the best call center software, when it comes to the interactions, the language […]






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